Terms & Conditions

Orders

Orders can be placed on our website, or by telephone: 01443 223835.

Payment can be made via Paypal: using your Paypal account or entering your card details.

On receipt of your order we will email you confirming that we are processing your order.

We try to ensure stock levels are accurate at all times, however if any item you order is found to be out of stock we will contact you to arrange delayed dispatch, refund or exchange.

Orders are usually dispatched within 1 working day and we will email you confirmation that your order has been shipped.

We operate a low flat rate shipping policy:
UK orders £1.50
International orders: £3.00

All orders are sent by Royal Mail 1st class service within the UK, and International standard service for overseas orders.

Prices

Our prices are in British Pounds and include VAT at 20% (UK tax). VAT is deducted during the checkout process for customers outside of the UK and EU.

If you are ordering from overseas, the current exchange rate at time of purchase will be applied.

You are responsible for paying any import duties on your purchase that may be charged by customs in your country.

Returns

If any items are damaged on arrival, please notify us within 7 days of receipt. We will then arrange replacement and return of the items, and we will cover the postage costs.

We are very proud of the quality of our products, but should any item be faulty we will provide a replacement or refund, and we will organise return of the faulty product(s) and cover cost of return.

If you simply change your mind about a purchase you will need to return the item(s) to us unopened and unused in the original packaging within 14 days. Once we have received the goods we will issue a refund. We cannot however refund postage costs for these returns.

Please ensure you include your order number, name and address with any returned items.

Returns address:
Visible Image
The Lodge
Innovation Centre
Ely Valley Business Park
Pontyclun
UK
CF72 9DZ

Products

We reserve the right to discontinue any items on our website without prior notice.

If you require any further information, please get in touch.

contact us

All our designs are copyright protected ©Visible Image

You are not permitted to re-produce or copy Visible Image designs in any way, either digitally or manually. You are also not permitted to copy or re-produce any of the original verses, sentiments or quotes written by Helen Michelle Alexander.

Angel Policy

We allow you to sell handmade cards and hand crafted items that you have created with our stamps and stencils with no limit.

However, no digital scanning of our stamp or stencil images is permitted, only the stamps and stencils themselves can be used. You are not permitted to stamp out and sell our images, and cannot share any Visible Image stamped images digitally with anyone.