Terms & Conditions

Orders

Orders can be placed on our website, or by telephone: 08000 293753.

Payment is made in British pounds and can be made via Paypal or card.
(please use the currency buttons as a guide for prices in other currencies).

On receipt of your order we will email you confirming that we are processing your order.

We try to ensure stock levels are accurate at all times, however if any item you order is found to be out of stock we will contact you to arrange delayed dispatch, refund or exchange.

Orders are usually dispatched within 1 to 2 working days and we will email you confirmation that your order has been shipped. (Please note: orders will be dispatched within 3 working days during sale events).

We operate a low flat rate shipping policy:
UK 1st class delivery £2.00 (plus VAT)
UK 1st class signed for: £3.50 (plus VAT)
International tracked delivery: £10.00

Prices

Our prices are in British Pounds and include VAT at 20% (UK tax). VAT is deducted during the checkout process for customers outside of the UK.

If you are ordering from overseas, the current exchange rate at time of purchase will be applied.

You are responsible for paying any import duties or taxes on your purchase that may be charged by customs in your country. Visible Image Limited has no control over these additional charges.

Reviews

We would love you to leave us a review! This only takes a minute and will help other customers. Review reminders are sent by CusRev from ‘[email protected] on behalf of Visible Image 14 days after your order is shipped . If you do not wish to receive further review emails you can unsubscribe at any time by clicking the ‘unsubscribe’ button at the bottom of the review request email.

Returns

If any items are damaged on arrival, please notify us within 7 days of receipt. We will then arrange replacement and return of the items, and we will cover the postage costs.

We are very proud of the quality of our products, but should any item be faulty we will provide a replacement or refund, and we will organise return of the faulty product(s) and cover cost of return.

If you simply change your mind about a purchase you will need to return the item(s) to us unopened and unused in the original packaging within 30 days. Once we have received the goods we will issue a refund. We cannot however refund postage costs for these returns.

Please ensure you include your order number, name and address with any returned items.

Returns address:

Visible Image
174 Ffordd Y Draen
Coity
Bridgend
CF35 6DQ
UK

Products

We reserve the right to discontinue any items on our website without prior notice.

Angel Policy

You can sell handmade cards and hand crafted items that you have created with our stamps, stencils and dies with no limit.

No digital scanning of our stamp, stencil or die images is permitted, only the stamps, stencils and dies themselves can be used for the purpose in which they are intended, for making handmade items. You are not permitted to stamp out and sell our stamp images, or die cut our die designs and sell them, and you cannot share any Visible Image product images digitally. You are not permitted to stamp out and share our images!

Our designs are owned by @visibleimage and copyright protected

You are not permitted to re-produce or copy Visible Image designs in any way, either digitally or manually. You are also not permitted to copy or re-produce any of the original verses, sentiments or quotes written by Helen Michelle Alexander.

If you require any further information, please get in touch.