Shipping

We ship worldwide! 🌎 

UK orders are posted by Royal Mail 1st class delivery which usually takes 1 to 2 days to arrive.

International orders are sent via Royal Mail international tracked delivery which can take up to 6 weeks to be delivered, although often delivered within 2 weeks.

CLICK HERE TO VIEW OUR WORLDWIDE STOCKIST LIST AS THEY MAY HAVE WHAT YOU ARE LOOKING FOR IN STOCK! 

EUROPEAN UNION CUSTOMERS
PLEASE NOTE: FROM JULY 1ST 2021 ALL EU CUSTOMERS WILL BE CHARGED VAT PRIOR TO THE DELIVERY OF YOUR ORDER.
WE DO NOT CHARGE VAT ON YOUR ORDER, SO THIS NEEDS TO BE PAID TO THE POSTAL / DELIVERY COMPANY IN YOUR OWN COUNTRY. YOU MAY ALSO BE CHARGED A HANDLING FEE. ALTERNATIVELY PLEASE PURCHASE OUR PRODUCTS FROM ONE OF OUR STOCKISTS WITHIN THE EU [SEE LINK TO STOCKIST LIST ABOVE]. IF THE ITEMS YOU WISH TO BUY ARE NOT AVAILABLE FROM YOUR LOCAL STORE, YOU CAN PURCHASE FROM AMAZON WHERE THE VAT WILL BE CHARGED AT TIME OF ORDERING.

Postage Costs

UK 1st class delivery: £1.60 (plus VAT)
International tracked delivery: £8.00

INTERNATIONAL ORDERS
If you live outside the UK, your order may be subject to customs import duties and taxes in your Country. If your package is liable for import duties or other taxes, they must be paid via your local postal service before it is delivered. Please check the import rules in your Country, Visible Image is not responsible for any duties and taxes that may be charged, or delays due to customs.

PRE-ORDERS
If you have ordered an item on pre-order, your whole order will be shipped together. If however you require the rest of your order to be sent on ahead, please do get in touch.

Customer Service

We are proud to provide outstanding customer service. If you have any queries please get in touch!

Terms and Conditions

For information about our Angel policy, pricing, returns procedure and more, please see our full Terms and Conditions.

Trade Orders

Orders are dispatched within 3 business days via DHL.

Interested in stocking our products in your store?

2 thoughts on “Shipping

  1. Hi Helen and Mark,
    Hope you are both well. Was wondering if you may possibly be on Create and Craft OR The Craft Store at anytime? Haven’t seen you on C/C for a while now. Although I have mixed feelings on how much time they always (or not as the case) give you for your beautiful demos, frustrating at times!
    Still loving your product guys. Warmest wishes Carole & WillO 🐾

    • Hi Carole & WillO! Thanks for your lovely message. We have built our own filming studio and do live demos on YouTube (and will be streaming to Facebook too soon!). You can watch past demos on our videos page here on the website, or catch up on YouTube – link on website. We will be LIVE with some fabulous Christmas demos next week, so if you subscribe to our channel and set notifications you will notified of the days and times. Hope you can watch us soon! Best wishes, Helen and Mark.

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