Privacy Policy and Cookies

Visible Image is committed to ensuring that your privacy is protected. This privacy policy sets out how Visible Image uses and protects any information that you give us when you use this website.  Should we ask you to provide certain information when purchasing products or setting up an account on this website, then you can be assured that it will only be used in accordance with this privacy statement.
All information will be collected lawfully and in accordance with the Data Protection Act 1998 and in line with GDPR May 2018.

The information we collect

We may collect the following information:

  • name
  • address
  • email address
  • phone number

 

We do not collect:

  • credit/debit card details – all payments are taken securely by Paypal

 

How we use the information

The information we hold is as up to date and accurate as possible. You may email us to find out what information is held about you at any time. If you believe that any information we are holding about you is incorrect or incomplete, please email us as soon as possible and we will promptly correct any information found to be incorrect. We do not collect any sensitive information about you without your consent.

We collect information about you for the following purposes:

  • to allow you to use our e-commerce website
  • to process your orders
  • to send you your order
  • to process trade applications
  • to deal with any enquiries you make

We only use the information you provide when placing an order to process that order. We do not share this information with anyone other than those necessary to complete your order. We only use information you provide about an order for someone else for the purposes of shipping and delivery.

We use email addresses provided to reply to enquiries and make contact regarding orders placed. We do not share email addresses with third parties.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You can subscribe to receive our Newsletter for updates about new products and special offers. We will not send you marketing emails unless you subscribe for this service. We do not send marketing material to customers by direct mail, with the exception of trade customers. If you no longer wish to receive our Newsletters, you can unsubscribe at any time by contacting us.

Data Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Children’s Privacy

Protecting the privacy of children is very important. No part of our website is structured to attract anyone under the age of 13, and we will not knowingly collect or store information of any child aged under 13.

How you can access or correct your information:

  • You can log into your account and correct any information we hold about you
  • You can contact us requesting access to all the information we hold about you
  • You can also contact us to request that we correct any information we hold about you
To protect your privacy we will take reasonable steps to verify your identity before making any corrections.

Cookies

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience.

We use two types of cookies on our website.

Necessary Cookies

These cookies are essential for our website to function, they record that you are logged in and make it possible for transactions to take place.  They also store information about what products are stored in your cart – however this information is not shared with any third parties.

We utilise a third party plugin for our Pinterest functionality on the site to work.  This places a cookie in your browser and is essential for Pinterest to operate.  You can view Pinterest’s privacy policy here.

Statistics Cookies.

These cookies record page visits, time spent on page, devices and browsers.  We send this information to Google Analytics who collate and display this information back to us.  No Personally Identifiable Information (PII) is sent to Google Analytics and we cannot track you as a person through this information.  You can view the Google Analytics Privacy Policy here.

As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.Our privacy policy does not affect your statutory rights as a consumer.

Contact us

For more information or if you have any questions, please email us: [email protected] or write to us at:

Visible Image Limited
The Lodge
Ely Valley Innovation Centre
Pontyclun
CF72 8DX
United Kingdom

We may update our privacy policy at any time to reflect changes in our practices or for legal changes.

Our privacy policy was updated on: 21 May 2018

We will be closed for the Christmas Holidays from December 14th to January 6th so all orders placed will be dispatched on our return. Merry Christmas! Dismiss