All information will be collected lawfully and in accordance with the Data Protection Act 1998 and in line with GDPR May 2018.
The information we collect
We may collect the following information:
- name
- address
- email address
- phone number
We do not collect:
- credit/debit card details – all payments are taken securely by Paypal
How we use the information
The information we hold is as up to date and accurate as possible. You may email us to find out what information is held about you at any time. If you believe that any information we are holding about you is incorrect or incomplete, please email us as soon as possible and we will promptly correct any information found to be incorrect. We do not collect any sensitive information about you without your consent.
We collect information about you for the following purposes:
- to allow you to use our e-commerce website
- to process your orders
- to send you your order
- to process trade applications
- to deal with any enquiries you make
We only use the information you provide when placing an order to process that order. We do not share this information with anyone other than those necessary to complete your order. We only use information you provide about an order for someone else for the purposes of shipping and delivery.
We use email addresses provided to reply to enquiries and make contact regarding orders placed. We do not share email addresses with third parties.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You can subscribe to receive our Newsletter for updates about new products and special offers. We will not send you marketing emails unless you subscribe for this service. We do not send marketing material to customers by direct mail, with the exception of trade customers. If you no longer wish to receive our Newsletters, you can unsubscribe at any time by contacting us.
Data Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Children’s Privacy
Protecting the privacy of children is very important. No part of our website is structured to attract anyone under the age of 13, and we will not knowingly collect or store information of any child aged under 13.
How you can access or correct your information:
- You can log into your account and correct any information we hold about you
- You can contact us requesting access to all the information we hold about you
- You can also contact us to request that we correct any information we hold about you
We use two types of cookies on our website.
